We are sorry that your move required the mailing of a Loss and Damage Claim Form, but please rest assured that EXCEL will assist you to speedily conclude your claim. We want you to know that our goal is a fair and equitable settlement, according to industry standards and procedures for claim handling.

WHEN TO FILE?   Claims must be filed IN WRITING, and received by the mover within 9 months of delivery (less if an international shipment), OR, before a subsequent move. Claims must be for specific items and amounts, and "more or less" or no stated quantities may delay or eliminate your file from being processed. When in doubt, contact EXCEL Moving Services for assistance in filling out your claim form, or to answer any questions.

INTERNATIONAL CLAIMS differ, with most requiring filing within 90 days OR LESS. Please check your paperwork to insure you are following required claim filing procedures.

TYPES OF COVERAGE

$.60  PER POUND  PER ARTICLE: This free coverage is limited by the weight more than the value of the damaged item. If you have this coverage, each INDIVIDUAL item is covered up to the fair market value of the item, up to a MAXIMUM of $.60 times the weight of the individual item. Thus, a 100 pound item is covered up to a maximum of $60.00, but a 10 pound item is covered only up to $6.00. Containerized items are covered up to $.60 per pound of the carton, not just the individual item weight within the carton.

DEPRECIATED  COST COVERAGE: This style of  coverage provides for replacement cost value MINUS depreciation - a deduction based upon the age of the item. As a general rule of thumb, depreciation is 10% of  the replacement value per year deducted. The Industry Weights and Depreciation Schedules published by the American Movers Conference are used for claim settlement purposes. unless other values are established by appraisal or  other  agreed  upon methods.

REPLACEMENT COST COVERAGE:  This style covers your shipment's individual items up to the replacement value of the damaged or loss item.   No deduction for depreciation is taken. Carriers may, though, in all coverages, REPAIR, REPLACE WITH LIKE KIND, OR SETTLE BASED UPON REPLACEMENT VALUE, whichever is lower.

Once your claim has been received, EXCEL will contact a repairman/inspector in your area to directly make an appointment with you. The repairman/inspector will repair on-the-spot what he is able to. Other items he will report back to EXCEL, or may have to take to his shop for additional repair work. Claims will be handled promptly and completely. If an emergency item is involved (such as a refrigerator, bed, crib, etc.), contact EXCEL, inform them of the emergency item(s), and EXCEL will arrange to send a repairman directly to your residence WITH a claim form, ready to effect repairs immediately. If you need assistance in filling out your claim form, please do not hesitate contacting EXCEL Moving Services. We appreciate being of service to you.